Junior IT Support Officer IT11

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Description of job position:

Crowd Tech Ltd is a CySEC Licensed and Regulated FX Company based

in Limassol. Our company is now seeking to recruit a dynamic and motivated

individual to provide technical support to users in an efficient and accurate manner.

Job specifications: 

 Provide first tier technical support for company workers and employees

 Properly escalate unresolved queries to the next level of support

 Prepare new environment for new employees

 Handle purchasing tasks for IT-related equipment and software

 Follow up with customers, provide feedback and see problems through to

resolution

 Preserve and grow your knowledge of help desk procedures, products and

services

Job Requirements:

 Proven working experience in providing help desk support in dynamic

environment including email, printers, phone systems, hardware and software

configuration issues

 Assisting with managing the IT inventory

 Proficiency with Microsoft and Apple environments

 Understanding of network concepts including DNS, IP, DHCP Working

knowledge of help desk software, databases and remote control.

 Any experience with a ticketing system will consider a plus

 Strong client-facing and communication skills

 Advanced troubleshooting and multi-tasking skills

 Customer service orientation

 BS degree in Information Technology, Computer Science or equivalent will consider as an

advantage

 English Language is a must

The company offers:

·         Competitive remuneration package (yearly bonus scheme)

·         Medical insurance scheme (after the probation period)

·         Professional growth is encouraged

*To apply for the position please forward your CV to hr-cy@trade360.com quote the Reference No. IT1119, as well as detailing your Salary expectation

**You are kindly requested to include your salary requirements in your application. Due to the high volume of CV’s we receive, applications without salary requirements will not be considered.

Closing Date for applications: 31/01/2020