Operations / Contact Centre Assistant – Call Centre

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Job Description

Our Client is a Leading Insurance Company and they are looking for a Operations / Contact Centre Assistant – Call Centre. The successful candidate should have a minimum 2 years of experience in a similar position.

Job Responsibilities

• Following procedures to ensure compliance with all regulations and working practices
• Coaching, motivating and providing guidance to new joiners of the Customer service department
• Able to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standard
• Dealing with operational strategy and resource planning
• Managing support services and maximizing their output
• Managing third party relations and ensuring that standard procedures are followed
• Ensuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with cost
• Maintaining quality practices and managing problems
• Overseeing employee relations and managing poor performance
• Ensuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functions
• Performing organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management team
• Participating in training and coaching sessions for Continuous Learning and Development

Requirements

• University degree in Business Administration, Management, Human Resource Management or studies in a related field
• Minimum 2 years of experience in a similar position
• Excellent verbal and written communication skills in English and Greek
• Computer literacy (MS Office:  Word, Excel, Power Point etc.)
• Telephone etiquette and good interpersonal skills
• Ability to work efficiently under pressure and multi-tasking
• Excellent people management skills, open to direction and commitment to get the job done
• Ability to look at situations from several points of view
• Energetic, enthusiastic and pleasant personality