Payments Solutions Project Manager

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Fraud and Payments Department

Full time, Cyprus office

• Prepare regular reports on the performance of payments solutions, research and progress with internal payments-related projects;

• With help of Payments Onboarding Coordinator, manage the onboarding process of new payment solutions, with focus on planning and anticipating all necessary steps;

• Protect Company’s interest and act with diligence upon submission of corporate documents to the partners;

• Ensure the contract details match with negotiated terms;

• Regularly evaluate the current needs for credit card, bank and alternative payment methods; bring them to the internal discussions with relevant stakeholders;

• Identify and prioritise needs for the solutions in line with business needs and planned expansion;

• Efficiently manage the communication with PSPs and other business partners, internally and externally;

• Ensure the attractiveness of current (internal) payment product, considering feedback, performance and situation with payments market applicable to the industry;

• Play vital part in establishing global payments strategy, to ensure no-downtime payments system is in place;

• Assist CTO with setting up priorities for development of new features and integrations;

• Oversee monitoring of performance and acceptance ratio of newly implemented solutions;

• Actively work on optimising the performance of existing payments solutions and re-negotiate terms with partners if necessary;

• Together with relevant teams, participate in offboarding of payment solutions and ensure contractual obligations have been met; 

• Maintain documentation of all payment methods, commercial offers and reports, to ensure that the organisation can be up to date and trained on all PSPs;

• Actively participate in internal projects of business development, under guidance of Head of Fraud and Payments;

• Ensure all potential partnership requests have been reviewed internally; 

• Act timely in case of unexpected delays in deployments, payment issues or terminations, escalate issues to relevant teams and actively work on providing backup solutions;

• Produce Weekly Reports with status updates;

• Report to the Head of Fraud and Payments;

• Help driving the overall business and profit margins from payments perspective;

• Control the relationship with payment gateways and actively work on their optimization;

• Manage the routing of payments transactions.

Requirements: 

• Min. 5 years of proven experience in the online payments industry, with min. 3 years of focus on a high risk industry (ex. online entertainment, iGaming, multi-level marketing, bookmaking);

• Knowledge of Project Management and related tools;

• Familiarity with key areas of payments product (Payment Cycle, Payment Methods);

• Excellent understanding of payments industry (MID, gateways, routing, acceptance ratio, chargeback, MDR, Rolling Reserve etc.);

• Sound knowledge of payment industry standards and regulations (PCI DSS, PSD2, SCA, 3DS v.2, etc.);

• Experience in B2B sector, with focus on building and managing relationships;

• Ability to determine and work with priorities;

• Excellent communication and problem solving skills;

• Attention to detail, catchy eye;

• Proficiency in English (orally and in writing); additional European languages are a plus;

• Experience with building and analyzing complex performance reports;

• Ability to work under pressure, in a fast paced environment;

• Great flexibility and adaptability; team-player;

• Tech savvy, self- motivated; always meeting deadlines;

• Demonstrate ethics and integrity in business practices.

Desired:

• Experience with corporate due diligence, especially KYB procedures;

• Experience in opening bank accounts / merchant accounts;

• Experience in working in a startup company.