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Limassol
Our client is an online broker in Limassol seeking a Customer Service Representative. On their platform you are able to trade in more than 26 countries and you have access to 120 stocks worldwide. Clients can invest independently in shares, options, etc.
As a Customer Service Representative, you are the first point of contact for the clients and you are supporting the Account Managers. Clients will contact you by phone, e-mail and chat with a variety of questions about the platform, their documents and their account. Providing optimal service to them will be your main tasks. Besides that, you will also need to contact them and convince them. This is a great opportunity for graduates as well as training will be provided.
Responsibilities:
Responding to all client's requests either by telephone, chat system or email in a polite and professional manner
Open and maintain customer accounts by recording account information
Resolve products and service problems by clarifying the customer's complaints, selecting and explaining the best solution to solve the problem
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer's needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Further training is provided by the company
Requirements:
Fluency in German and English
Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field
Strong phone contact skills ad active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
Ability to work both alone and as a part of a team is essential
Attention to details and quality to work
Ability to work under pressure, multi-task and adhere to strict details.
The candidate should be highly organized and detail oriented
Located in Cyprus or willing to move to Cyprus
The working hours are 9.30am - 18.30pm
TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference: German Customer Service Representative - VAC-A20734M. We look forward to hearing from you!
