Customer Support/Complaints (English)

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Job Description

Our Client is a growing Company in the financial services industry and they are looking for a Customer Support/Complaints representative (English speaking) to become part of a dynamic team.

Job Responsibilities

• Provision of impeccable customer support via chat, phone and emails
• Resolution of product related issues and/or complaints submitted by customers
• Ongoing and direct communication with clients in support of any queries or issues
• Negotiation with customers
• Investigation of complaints as and when required

Requirements

• Fluency in English, both verbal and written
• Experience in a similar position will be considered an advantage
• Financial markets background will be considered an advantage
• Excellent interpersonal skills

What the Company offers:

• Competitive remuneration
• Private medical insurance
• A contemporary work environment